Accessing Library Resources

Instructions:

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  How to Clear the Cache in Google Chrome on a Laptop or a Desktop
  • On your computer, open Chrome.
  • Either press your Ctrl+Shift+Del keys simultaneously or look for the three dots symbol at the top right.
  • You will see Clear Browsing Data when you open the three dots symbol and click on it.
  • At the top, choose a time range. To delete everything, select All Time.
  • Check the boxes next to Cookies and other site data and Cached images and files.
    
    • Note: If you see something about a connection refused by CAS, check the box before Passwords and other sign-in data in the advanced settings tab. Doing this will log you out of any application you have logged into using Chrome.
  • Click Clear data. This may take a while if you have yet to do this recently.
  • Close the browser.
  • Restart the browser and try the link again.
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  How to Clear the Cache in Firefox on a Laptop or a Desktop
  • On your computer, open Firefox.
  • Click on the menu button at the top right of the browser, and select Settings.
  • Select the Privacy & Security panel and scroll down to the Cookies and Site Data section.
  • Click on the Clear Data button.
  • Check the box before Cookies and Site Data, and also Cached Web Content. In default settings, these are already checked.
  • Press the Clear button.
    
    • Note: If you see something about a connection refused by CAS, you also need to check the Active Logins box in the Privacy & Security settings History section. You can find this option by clicking on the Click History button.
  • Click Clear Now. Doing this may sign you out of the website and remove offline web content.
  • Close the browser.
  • Restart the browser and try the link again.
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  How to Clear the Cache in Safari on a Laptop or a Desktop
  • On your computer, open Safari.
  • Select Preferences from the Safari menu.
  • Go to the Privacy tab.
  • Click the Manage Website Data button. It may take a while to load if you have not done this recently. This may log you out of any application you have logged into Safari.
  • Click Remove All.
  • Click Done.
  • Quit Safari.
  • Reopen the browser and try the link again.
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  If You Are Using a Mobile Device
  • If you are using a mobile device, use Google or Bing to search for keywords.
  • Clear cache <name of your device>
  • Look for reputable instructions that are specific to your device (Samsung, LG, iPhone, iPad, etc.) and follow the instructions.
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  Having Trouble Opening a Link From Within Canvas?

  Copy the link and paste it into a new tab instead of clicking on it. This appears to be an issue more often with Apple products.